Tourism CRM
EDENA CRM - is a tourism company CRM.
About This Project
About the Client
Welcome2Caucasus.com is a tourism company focused on organizing and managing tours in Georgia, working with hotels, guides, drivers, and partner agencies.
Problem
The client needed a centralized system to manage tour operations, bookings, partners, and financial data. Existing processes were fragmented, making it difficult to track bookings, payments, partner performance, and profitability across tours and time periods.
Our Solution
We designed and developed a custom CRM system tailored for tourism operations. The system centralizes tour management, booking administration, partner coordination, and financial analytics, enabling efficient operational control and accurate reporting.
Key Features
Booking Administration
- Tour booking management
- Booking dates and schedules
- Tour programs, inclusions, and exclusions
- Payment terms and booking status tracking
- Guide, driver, hotel, and flight information
- Printable tour information summaries
Hotel Administration
- Hotel records management
- Hotel-specific payment terms
Guide Administration
- Guide profiles
- Salary and compensation tracking
Partners / Affiliate System
- Partner and affiliate management
- Tour attribution per partner
Analytics & Reporting
- Revenue and profit analytics
- Charge and cost analysis
Reports per tour
- Reports per year
- Reports per partner
